Terms & Conditions

Last updated: 14-08-2026

These terms apply to all house clearance and rubbish removal services provided by Exeter House Clearance.

1. Quotes

Quotes are provided free of charge and are valid for 7 days. Final prices may vary if the scope of work changes significantly.

2. Bookings and Cancellations

Bookings are confirmed once a date is agreed. We ask for at least 48 hours' notice for cancellations or rescheduling.

3. Access

The customer is responsible for ensuring our team has clear and safe access to the property and items to be cleared.

4. Ownership of Items

Once items are removed, ownership passes to Exeter House Clearance, who may recycle, donate, or dispose of them lawfully.

5. Items We Cannot Remove

We cannot remove hazardous materials such as asbestos, gas canisters, or chemicals. Please inform us in advance.

6. Payment

Payment is due on completion via bank transfer or card.

7. Liability

We take care when working in your property, but are not liable for pre-existing damage. We hold public liability insurance.

8. Complaints

See our Complaints Procedure for how to raise concerns.