Complaints Procedure

Last updated: 14-08-2026

We aim to provide a reliable, professional service every time. If something has gone wrong, we want to know so we can put it right.

How to Make a Complaint

Contact us by phone on 01392 703973 or fill in our Contact Form with:

• Your name and contact details
• The date and location of the job
• Details of your complaint

What Happens Next

1. We'll acknowledge your complaint within 2 working days.
2. We'll investigate and aim to respond with a resolution within 10 working days.
3. If you're not satisfied, you can request the complaint be reviewed by our Manager.

Our Commitment

All complaints are taken seriously and handled fairly, professionally, and confidentially.